Does the after-sales service module of your ERP meets your expectations?
Can your clients, customers or distributors declare incidents themselves? Can they save their products? Can they follow the progress of ongoing interventions and check the history?
In case of intervention on your part, does your system organize the rounds of interventions automatically taking into account the distances to be covered and the availability of spare parts?
Quixiz develops appropriate solutions that meet these needs
We carefully analyse the distinctive features of the after-sales service process of your company. At this stage we offer an after-sales service solution completely adapted, based on the customization of standard solutions (eg: after-sales service module of your ERP, SAP) and / or the development of custom-made solutions.
The key points of an after-sales service solution
Improve service while reducing costs..
The management solutions for the after-sales service developed by Quixiz meet this twofold objective.
Thanks to the integrated management processes, problems are quickly identified, interventions planned, the carried out troubleshooting are precisely detailed and the invoicing is automated. Automation at different stages of this process leads to significant cost reductions of the service.
The after-sales service, the engine of constant improvement of products and services.
It concerns of course the quality of the after-sales service itself, but also of the use of statistical data from interventions that can improve products and services by eliminating recurring problems at the source.
For the consumer
For the distributor
For the manufacturer